Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

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New appeal to boost cervical screening rates across Coventry and Rugby

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Women across Coventry and Rugby are being urged to take advantage of cervical screening tests which could save their lives. Women aged 25 to 49 are invited for cervical screening, also known as a smear test, every three years. After that, women are invited every five years until the age of 64. Since the introduction… Continue reading…

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Holbrooks Health team Christmas and New Year Opening Times 2016

Posted on Categories: Holbrooks Health Team Coventry.

Christmas and New Year Opening Times Friday 23 December Routine 07:00 – 15:00   Urgent 15:00 – 18:30 Christmas Day 25 December −CLOSED− Boxing Day 26 December −CLOSED− Tuesday 27 December −CLOSED− Wednesday 28 December Normal 07:00 – 18:30 Thursday 29 December Normal 07:00 – 18:30 Friday 30 December Normal 07:00 – 18:30 Monday 2… Continue reading…

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Don’t forget your repeat prescriptions this Christmas!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Now we’re in to December and the countdown to Christmas has begun, so we are advising patients not to leave it too late to order and collect repeat prescriptions. If you have asked your local pharmacy to order your repeat medicines on your behalf, ensure you contact them to tell them exactly what you need…. Continue reading…

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Telephone System Engineering

Posted on Categories: Holbrooks Health Team Coventry.

Engineers will be on site 28 November 2016 performing essential works to the telephone system. We have 6 incoming lines answered by a dedicated switchboard operator. Calls will be transferred to Patient Service Navigators who will deal with your enquiry. When we are busy you will hear an engaged tone; please be patient with us!… Continue reading…

Ready for Summer Holidays

Travel Aware – staying safe and healthy abroad

Posted on Categories: Coventry NHS Services, Holbrooks Health Team Coventry, NHS in Coventry.

Wherever you’re going, it’s important to prepare before you go. Stay healthy and safe abroad by taking some simple precautions: plan your trip using the foreign and commonwealth travel checklist learn about the laws, customs and entry requirements of the country you’re visiting make sure you have the right travel insurance (and your free European… Continue reading…

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European Antibiotic Awareness Day – Friday 18th November 2016

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Antibiotic resistance is one of the biggest threats facing us today. Without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy all rely on access to antibiotics that work. To slow resistance we need to cut the unnecessary use of antibiotics. Please see approved posters, around the practice… Continue reading…

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On-Line Services

Posted on Categories: Holbrooks Health Team Coventry.

Register NOW to access Appointments and valid Prescriptions on-line 24 hours a day.  It is SO easy.  Collect a registration form from Reception, show us some ID……and a member of our Administration team will process your registration.  Once you receive confirmation (via email) you are ready to go!  Don’t forget to give us Feedback!!

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Macmillan Coffee Morning – 30 September 2016

Posted on Categories: Holbrooks Health Team Coventry.

The World’s Biggest Coffee Morning is Macmillan’s biggest fundraising event for people facing cancer. Friday 30 September 2016 we will be hosting our own Coffee Morning and donations on the day will be made to Macmillan.  Cakes will be supplied for donation by staff and patients!  As always, a bit THANK YOU, to all those that… Continue reading…