We have come a long way since March, but it is more important than ever that we follow very precise procedures and processes going forward – it is extremely important that we don’t revert back to the old ways of doing things as they are no longer appropriate.  Our priority is to be safe and to keep our patients safe.

The RESTART has involved looking at every aspect of what we do, from staff and patients entering the building to leaving again.

Some patients have continued to use the services at the practice, but others may not have, so it is important that everyone familiarises themselves with the changes as we move to the ‘new normal’ which we should expect to be with us for quite some time.

The information below, in part has already been shared with all staff, but it has been tailored for patients so we ALL know what is happening across the practice.

STAFF SAFETY

You are likely to see a difference in the staff you encounter around the building.  They will all be wearing PPE to ensure that both they and you remain safe.

There is a temporary screen in Reception with a full screen being installed week commencing 3 August.

OPENING TIMES

With effect from Monday 3 August the surgery opening times for patients WITH APPOINTMENTS will be:

7.00-11.30           bloods

9-12.30*                 GP or Nurse appointments

2.30-6.00*              GP or Nurse appointments

*these appointment finish times represent the maximum finish time. The actual appointment time will vary as appointments increase to that maximum

CLEANING TIMES

Cleaning time across the building will now operate:

6.30 – 8.30

12.30 – 2.30

5.00 – 6.30

ENTRANCE TO THE BUILDING

Patients will be greeted at the front door by a designated staff member, similar to what you may have seen over the past few months.  The usual questions and temperature test will be taken.  If you have a temperature you will be asked to return home, self-isolate for 10 days and arrange a Covid test.  If there is a vacant seat in the waiting room you will be offered a seat (There is a designated space for 1 Wheelchair user, and 1 Pram).  Once all seating has been filled no other patient will be allowed into the building.

RECEPTION

The Receptionist is only available to book in patients as they attend their appointment; they will not be able to carry out any other function.  Prescriptions will need to be ordered via the POD, or the NHS APP, and New Registrations must be made online via the practice website. 

APPOINTMENTS

If you are called to your appointment on the LEFT side of the ground floor your health care professional will be visible to you.  When your appointment is over you will be escorted out of the building via the rear doors.  If you are called to your appointment on the RIGHT side of the ground floor your health care professional will be visible to you.  When your appointment is over you will be escorted out of the building via the GP corridor emergency exit door.  NO PATIENT IS PERMITTED TO RETURN TO THE RECEPTION AREA AFTER THEIR APPOINTMENT.

TRIAGE GPS

Triage GPs will remain remote working for the foreseeable future.  In the event that a patient needs to drop or collect a sample they will be asked to attend the practice between 10-12 only (Mon-Fri) and they will need to join any queue outside that may be present.  Where a Triage GP books an appointment for a patient and they feel there is a good chance the attending patient would be required to produce a urine sample the Triage GP will ask the patient to attend with a sample.  It is important that we limit where possible access to toilet facilitates by patients due to the potential contamination risk. 

CHANGE TO BUILDING LAYOUT

Please familiarise yourself with the new layout around the building:

  • Ultrasound is now exclusively upstairs
  • Downstairs is now allocated to GPs, Nurses and Midwife.

TOILETS HAVE NOW CHANGED

The previous Disabled toilet is now the ONLY patient toilet and is now accessible by all patients: Disabled, unisex and for baby changing.

FLOOR SIGNAGE

There is signage outside the building ensuring 2m distance between patients who need to wait outside; there are directional arrows guiding patients to Exit; there are allocated seating spots; there are designated stand and wait spots; signs make clear changes to rooms and room occupancy

CAR PARKS

The car park at 71-73 is now exclusively for the use of ULTRASOUND, DISABLED USE, VISITING GP/NURSE

ALL PATIENTS ATTENDING TO SEE A GP OR NURSE SHOULD PARK IN THE CAR PARK AT THE REAR OF 75-77 WHEELWRIGHT LANE (BEHIND THE DENTAL PRACTICE)

BOOKING OF POSTNATAL EXAMINATIONS AND BABY 6 WEEK CHECK APPOINTMENTS

These appointments will be sent to new mums as soon as we have received notification of the  birth of their baby.  Any of the onsite GPs will carry out these examinations.

These appointments will be on:

  • 1 x Mon (pm)
  • 1 x Wed (pm)
  • 1 x Thur (pm)

BOOKING OF LARC APPOINTMENTS

These appointments (Coils, implants) can be booked routinely by phone. 

These appointments will be on:

  • 3 x Tue (pm)
  • 3 x Fri (pm)

FINALLY

Our message to all our patients is no different to that we have shared with our staff.  The success of these changes are down to us all.  What we have already achieved since March 2020 has been tremendous.  We know there is a growing anxiety around coronavirus and in particular the worry of a second phase – if we all put safety first, remember the guidance, and follow safe processes we will be safe.  However, we still need to be vigilant, in the event that anyone shows signs of any symptoms related to Covid; you must self-isolate and take a test.