Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'Uncategorised' Category Archives


Information Sharing – Patient Awareness

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All patients will shortly be receiving a letter from the Chief Clinical Information Officer (CCIO) for Coventry and Warwickshire Health and Care Organisations. This contains information regarding a long-term project to improve the way Health and Social Care organisations share information about you. With your consent, doctors, nurses and other Health and Social Care professionals… Continue reading…


NHS Prescription Ordering Direct (POD)

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We will be moving the ordering of repeat prescriptions to the NHS POD in June 2017. This service was set up in Coventry 18 months ago and many GP practices have already made the move. The NHS POD service is provided by NHS Coventry & Rugby Clinical Commissioning Group. All calls are answered by dedicated,… Continue reading…

red nose day2

Red Nose Day Update

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To support Red Nose Day we will be having a cake sale on Friday 24th March.  Cake donations will be greatly appreciated from budding bakers and non-bakers!


Stoptober is back for 2016

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Each year thousands quit smoking for 28 days with Stoptober starting on 1st October. By signing up they access a range of free support including packs, emails, texts and an app – all providing information, advice and daily tips to help them through the month. Everyone quits together, supported by employers, communities, charities and other… Continue reading…