Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'NHS in Coventry' Category Archives

stay well this winter

5 reasons to vaccinate your child against flu

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Children aged two and three years old are offered this vaccination at the GP practice; invitations have already been sent.   Children in reception class and school years 1, 2, 3 & 4 will be offered the vaccine at school, the school will provide details from the local healthcare team. 1. Protect your child. The vaccine… Continue reading…

NHS111 new

New NHS 111 campaign launches to help people get the right urgent medical attention

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

A new campaign has launched to help anyone worried about an urgent medical concern get the right attention fast. When it’s not an emergency, people are urged to call the free NHS 111 service to receive medical attention urgently. NHS 111 is much more than a helpline. Depending on the situation, the NHS 111 team… Continue reading…

cold thermo

Cold weather alert for the West Midlands

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

A level 2 cold weather alert has been issued for the West Midlands.  Weather warning alerts have been issued for the West Midlands to expect severely cold weather, from Tuesday onwards, with widespread frosts. Cold weather can lead to serious health problems and can kill. Older people, those with chronic health conditions and people who have… Continue reading…

Antibiotics

Antibiotic Resistance

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Antibiotic resistance is a major threat to public health.   Holbrooks Health team is aiming to help reduce this risk. No one likes being sick and it’s especially upsetting when your child is ill. Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need… Continue reading…