Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'Holbrooks Health Team Coventry' Category Archives

Coronavirus Update – 5 August 2020

Posted on Categories: Holbrooks Health Team Coventry.

We have had some patients attempting to ‘walk in’ for appointments and also turning up late for appointments; we have unfortunately had to turn them away. In order to keep staff and waiting patients safe we can no longer accept ‘walk in’ patients nor those turning up unacceptably late – we have a maximum occupancy… Continue reading…

Coronavirus Update – 5 August 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Information from Director of Public Health England has confirmed a slight increase in the number of confirmed Covid-19 case in the Holbrooks area. Please remember to follow the guidance: wear a face covering in all enclosed spaces observe social distancing regularly wash hands If you have ANY symptoms stay at home for 10 days and… Continue reading…

Holbrooks Health team RESTART

Posted on Categories: Holbrooks Health Team Coventry.

We have come a long way since March, but it is more important than ever that we follow very precise procedures and processes going forward – it is extremely important that we don’t revert back to the old ways of doing things as they are no longer appropriate.  Our priority is to be safe and… Continue reading…

Coronavirus Update – 30 July 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

CORONAVIRUS (COVID-19) ADVICE TO PATIENTS UPDATEThe only things you need to remember: 1. if you have a new continuous cough, high temperature, loss of sense of taste or smell – STAY AT HOME and self isolate for 10 days – Organise a Coronavirus test www.gov.uk/coronavirus 2. if your symptoms worsen contact NHS 111 online https://111.nhs.uk/… Continue reading…

Coronavirus Update – 23 July 2020

Posted on Categories: Holbrooks Health Team Coventry.

As we prepare to ‘restart’ services at the practice, we will shortly be preparing a range of communications to all patients so that they are prepared for the changes that will be in place to ensure both staff and patients remain safe. You will already be aware that guidance around the wearing of face coverings… Continue reading…

Coronavirus Update – 3 July 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Phlebotomy Appointments As we begin to increase phlebotomy appointment availability this may still be less than our usual capacity before the start of the pandemic. If you need an appointment sooner than we are able to book one at the practice you can attend alternative locations. Remember to book these locations you need to register… Continue reading…

Coronavirus Update – 23 June 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

SHIELDING UPDATE Those who have been identified as clinically extremely vulnerable are thought to be at high risk of developing serious illness following COVID-19 infection. On 23 March, the Government advised all those considered to be clinically extremely vulnerable to shield at home and avoid all face-to-face contact, in order to protect them from COVID-19…. Continue reading…