Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'Coventry & Rugby GP Alliance' Category Archives

Coronavirus Update – 13 April 2020

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry.

As you know we are working hard to keep essential services operational. This includes immunisations and vaccinations for children. You will continue to receive invitations with the due date for these; when you receive these, please contact the practice to provide your baby’s details. A Practice Nurse will contact you and an appointment will be… Continue reading…

Extended Hours Access

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

GP Extended Access Many practices in Coventry, Rugby and Nuneaton now offer GP and Nurse appointments in the evening and at weekends. This means you will be able to see a GP or practice nurse at a time which is most convenient for you. To book an appointment or find out more, please speak to… Continue reading…

Extended Hours – GP and Nurse appointments

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Why wait to see a GP or Nurse when you don’t have to! Extended Hours Appointments are available to all GP Practices in Coventry, Rugby and North Warwickshire.  They have been commissioned by Coventry & Rugby CCG to extend the working day for GP Practices – they are also helping to provide additional appointments to… Continue reading…

GP Extended Access Survey – Coventry, Rugby and Warwickshire North

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Coventry CCG, who commission Extended Hours Appointments, are conducting a survey to ensure that everyone has easier and more convenient access to GP services. You may already have booked an extended hours appointment and seen GPs or Nurses during evenings and weekends across sites in Coventry and Rugby- these have been provided by Coventry & Rugby GP… Continue reading…