Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

August 2020 Monthly Archives

Coronavirus Update – 5 August 2020

Posted on Categories: Holbrooks Health Team Coventry.

We have had some patients attempting to ‘walk in’ for appointments and also turning up late for appointments; we have unfortunately had to turn them away. In order to keep staff and waiting patients safe we can no longer accept ‘walk in’ patients nor those turning up unacceptably late – we have a maximum occupancy… Continue reading…

Coronavirus Update – 5 August 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Information from Director of Public Health England has confirmed a slight increase in the number of confirmed Covid-19 case in the Holbrooks area. Please remember to follow the guidance: wear a face covering in all enclosed spaces observe social distancing regularly wash hands If you have ANY symptoms stay at home for 10 days and… Continue reading…

Holbrooks Health team RESTART

Posted on Categories: Holbrooks Health Team Coventry.

We have come a long way since March, but it is more important than ever that we follow very precise procedures and processes going forward – it is extremely important that we don’t revert back to the old ways of doing things as they are no longer appropriate.  Our priority is to be safe and… Continue reading…