Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

May 2020 Monthly Archives

Coronavirus Update – 28 May 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Ask for a test to check if you have coronavirus If you have symptoms of coronavirus (COVID-19), anyone can ask for a test to check if you have the virus. If you are NOT an essential worker: apply for a test by going to https://www.nhs.uk/ask-for-a-coronavirus-test If you ARE an essential worker: apply for a test… Continue reading…

VE Day 2020

Posted on Categories: Holbrooks Health Team Coventry.

What a great team this practice is! Whilst only a proportion are on the premises (practising social distancing) many are at home, taking your calls and providing the reassurance you need. On what would have been a welcome Bank Holiday we are working normally as part of the shared efforts to provide essential health care… Continue reading…

Accessing Dental Services – 4 May 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Access to NHS Dentistry is currently limited during the pandemic as all dentists have been asked to stop all routine “face-to-face” dental care. However, if you need urgent dental care, help is at hand: CALL your dental practice, they will give you advice over the telephone and make arrangements for you if you need to… Continue reading…