Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

April 2020 Monthly Archives

Coronavirus Update – 29 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Operation Shield – Our Support Service What is Operation Shield? The Government have produced guidance for people, including children, who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition. These health conditions include people who have had organ transplants, who have specific cancers, respiratory conditions, rare diseases… Continue reading…

The Kindness of Others

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to Khalsa Aid for kindly donating refreshments for the enjoyment of the doctors and staff at the practice; we are extremely grateful for your kindness. https://www.khalsaaid.org/

Coronavirus Update – 21 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Temporary removal of routine D4 medical for renewal of HGV licences The government has announced a temporary relaxation of the requirement for bus and lorry drivers to provide a doctor’s medical report in order to renew their licence. Under the scheme, drivers will be able to receive a temporary 1-year licence, providing they do not… Continue reading…

Coronavirus Update – 17 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Government support The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as: ·         feeling unsafe ·         going in to work ·         paying bills or… Continue reading…

The Kindness of Others

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to LuciaGallo Catering who have delivered some delicious food for the doctors to enjoy today. It has been so humbling to receive the kindness from so many.

Coronavirus Update – 16 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

‘Looking out for each other’ campaign As part of the Government’s response to managing the impact of coronavirus, this campaign is to inform those who are well and not at risk as well as the things that they can do to help support their friends and neighbours. The Looking Out For Each Other assets explain… Continue reading…

The NHS App – 15 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Some patients are asking for alternative options to using the local POD prescription Ordering service, particularly when the service is extremely busy. Many patients are already registered to use online patient services, but many do not realise the NHS has an app which will allow a user to see available prescriptions, order with a single… Continue reading…

Coronavirus Update – 14 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Highest Clinical Risk Group Patients All patients at highest clinical risk who are shielding are asked to register to the Government Support website. This service provides access to food and medications whilst at home if needed. To access this, patients must be flagged as highest clinical risk by the central process, their GP or a… Continue reading…