Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

March 2020 Monthly Archives

Coronavirus Update – 31 March 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Patients who have been identified  as having an increased risk of developing complications from Covid-19 infection will have received a letter. This letter is intended to ‘shield‘ you from any unnecessary risk. We ask you not to ring the practice to discuss this – this has already overwhelmed the switchboard and staff at the practice…. Continue reading…

Coronavirus Update – 30 March 2020 [Part III]

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

PATIENTS WHO ARE ‘SHIELDING’ – What should you do if you develop symptoms of coronavirus (COVID-19)? If you develop symptoms of COVID-19 (high temperature above 37.8 °C and/or new and continuous cough), seek clinical advice using the NHS 111 online coronavirus service or call NHS111 if you don’t have internet access. In an emergency, call 999 if you… Continue reading…

Coronavirus Update – 30 March 2020 [Part I]

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Patients who have been identified  as having an increased risk of developing complications from Covid-19 infection will have received a letter. This letter is intended to ‘shield‘ you from any unnecessary risk. We do not need you to ring into the practice to discuss this as this places unnecessary pressures on the staff. The letter… Continue reading…

Coronavirus Update – 28 March 2020

Posted on Categories: Holbrooks Health Team Coventry.

This is important information for all patients who wish to register with Holbrooks Health team at this time: all new registrations MUST be made via the online form on our website – patients should be self isolating therefore there is no opportunity to attend the practice at this time with paper forms if you are… Continue reading…

URGENT – CHANGES TO ORDERING REPEAT PRESCRIPTIONS – 27 MARCH 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The Coventry & Rugby Prescription Ordering Service (POD) is being inundated with requests which is having an impact on their call management system.  In  order to help support patients accessing the team to order their medication they have released a text messaging service: 1. text 07903 586972   2. text the word REPEAT HOLBROOKS A call handler… Continue reading…

Heavenly Scent Florists

Posted on Categories: Holbrooks Health Team Coventry.

THANK YOU to Heavenly Scent Florists who have donated an amazing ray of bouquets and displays to the practice today, more than enough for all staff to enjoy – a much welcomed lift to morale at the end of a tough week!

Buildbase Builders Merchants

Posted on Categories: Holbrooks Health Team Coventry.

THANK YOU  to the team at Buildbase who donated every face mask in their stock to the practice this week, to help protect our staff – your generosity and kindness has helped to keep us and our patients safer!