Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

April 2019 Monthly Archives

Easter – reduced services – be prepared!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

With the Easter bank holiday weekend fast approaching, we are reminding patients to think ahead and prepare to pick up prescriptions and stock up their medicine cabinets due to reduced NHS services. Bank Holidays can also mean that A&E could be particularly busy. If you are feeling unwell and it is not an emergency, call 111…. Continue reading…

MS Awareness Week – 22-28 April 2019

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This MS Awareness Week (22-28 April) we’re encouraging everyone to pop on their pumps and introduce a little activity – big or small – into their daily routine. Staying active doesn’t need to mean running marathons or going to the gym, it’s about doing it at your own level, at your own pace. Doing it… Continue reading…