Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

March 2019 Monthly Archives

Red Nose Day 2019

Posted on Categories: Holbrooks Health Team Coventry.

Pip & Andrew, our Practice Volunteers and members of our Patient Group are in Reception this morning  providing Tea, Coffee, Toast, Toasted Tea Cakes and a selection of cakes.  Please pop along and help us support Red Nose Day!

Help Stop Cervical Cancer – before it starts

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

On Tuesday 5th March, Public Health England (PHE), with the support of NHS England, launched a new national campaign to encourage all eligible women to not ignore their cervical screening invite or if they have missed their last cervical screening, to book an appointment with their GP practice.   Two women die every day from cervical cancer… Continue reading…

Farewell – and thank you!

Posted on Categories: Holbrooks Health Team Coventry.

Today we say ‘goodbye’ to Tina Yardley, Patient Services Support Manager, who has been with the practice for almost 22 years. Tina has worked in a variety of roles across the practice since she started as a Receptionist, including Finance and Dental until she settled into the Administration department. Tina has decided to take some… Continue reading…

Car Park Closure – 6 March 2019

Posted on Categories: Holbrooks Health Team Coventry.

The car park located at 71-73 Wheelwright Lane will be closed until lunchtime on Wednesday 6 March 2019. Contractors will be on site to finish white and yellow line markings to resolve ongoing safety concerns with cars incorrectly parking in the driveway. We apologise for any inconvenience caused.