Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

  • Yes No
  • All emails include an unsubscribe link. You may opt-out at any time.
    See our privacy policy.

Scroll To Top

71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

December 2018 Monthly Archives

CCG Star Awards 2018 to celebrate the birthday of the NHS 70

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We are so proud to announce that 3 team members have been awarded CCG Star Awards after receiving nominations by their peers.  Thank you to Raman Johal, Communication and Involvement Manager, NHS Coventry and Rugby and NHS Warwickshire North Clinical Commissioning Groups for handling the presentations! – Abby Jackson, Patient Service Navigator – Going the… Continue reading…

Some Christmas ‘Elf’ Reminders!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

ENJOY YOURSELF OVER THE CHRISTMAS HOLIDAYS…..BUT: Keep stocked up on your medicines making sure you get prescription medicines before Christmas Eve (Monday 24th December) Eat well – enjoy Christmas and the lovely food but eat everything else in moderation!  Even on Christmas you can try and eat 5 fruit and veg a day (parsnips, carrots,… Continue reading…

Beware of harmful effects of button batteries this Christmas

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Button batteries, especially big, powerful lithium coin cell batteries, can badly injure or kill a child if they are swallowed and get stuck in the throat or gullet. Button batteries are small, round batteries that come in many different sizes and types. Lithium button batteries (often called ‘coin batteries’) are most dangerous as they are… Continue reading…

National Obesity Awareness Week

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This year’s event begins on the 14th through to the 20th, and we are asking everyone to join us in a national New Year’s resolution to help improve the nation’s health. Whether it’s cooking more healthily, avoiding snacks, or being a little more physically active, join in National Obesity Awareness week and make your healthy New Year’s resolution… Continue reading…

Winter Warmer 2018 – Thank you!

Posted on Categories: Holbrooks Health Team Coventry.

o all those patients who enjoyed a hot lunch with the staff of Holbrooks Health team today! Special thanks and gratitude to: Tesco Stores Arena Coventry [Michelle Walsh Community Champion] for supplying soup, rolls and mince pies; Whitmore Park Primary School Choir for singing us all into the holiday spirit; Holbrooks Evangelical Church [Pastor Ben… Continue reading…

Friends and Family Test

Posted on Categories: Holbrooks Health Team Coventry.

Thank to you those patients who have attended the practice over the last four months and completed the FFT cards and/or used the new online tool. Results are extremely positive, but there is still work to do.