Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

November 2018 Monthly Archives

A Brave Fight – our Dear Pam

Posted on Categories: Holbrooks Health Team Coventry.

We have been asked to post the following message by Phil Grierson, husband of our recently retired Pam: “Please accept my and Pam’s gratitude for the outstanding support given by HHT during this devastating illness that has overtaken Pam. We remain hopeful and cheerful from the warmth, love and caring which is keeping us positive… Continue reading…

Problems using Vision online when booking appointments

Posted on Categories: Holbrooks Health Team Coventry.

There is currently a problem when trying to search for available appointments on line. DO NOT select ALL, simply look for a specific GP or Nurse appointment to see those that available. We apologise for any inconvenience caused, but this is a technical problem within the programme which engineers are looking into.

Dr Alison Smith – On Top of the World!

Posted on Categories: Holbrooks Health Team Coventry.

A huge congratulations to Dr Alison Smith who has just returned back to work after a successful Everest adventure.  “It certainly was life-changing, and the hardest thing I have ever done in my life. The scenery was absolutely beautiful, and I have some incredible photos.  Our total distance hiked was around  140km (85 miles approx), and… Continue reading…

World COPD Awareness Day – 21 November 2018

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

COPD, or chronic obstructive pulmonary disease, describes a group of lung conditions that make it difficult to empty air out of the lungs because your airways have been narrowed.  Living with COPD makes it difficult for you to breathe, and you might find everyday tasks a real challenge.  Millions of people across the UK have… Continue reading…

Extended Hours Access

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

GP Extended Access Many practices in Coventry, Rugby and Nuneaton now offer GP and Nurse appointments in the evening and at weekends. This means you will be able to see a GP or practice nurse at a time which is most convenient for you. To book an appointment or find out more, please speak to… Continue reading…

Christmas 2018 – the countdown begins!

Posted on Categories: Holbrooks Health Team Coventry.

Time to start thinking about your prescriptions that you will need over the holidays!  Winter Warmer 5 December 2018– invitations have been sent to randomly selected over 65 year olds, to join us for a warm lunch whilst listening to a local school’s Children’s Christmas Choir!  Spaces are still available so if you are interested please email… Continue reading…

National HIV Testing Week

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The purpose of National HIV Testing week is to promote regular testing among the most affected population groups and to reduce the rates of undiagnosed people and those diagnosed late.  In the UK, the combination prevention approach to HIV means we are witnessing a substantial decline in HIV diagnoses for the first time.  For more… Continue reading…

Phlebotomy Services in and around Coventry

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

When your doctor asks you to have a blood test, there are many clinics you can attend to have your blood sample taken – 35 across Coventry, Rugby and Warwickshire.  Visit www.uhcw.nhs.uk/bloodtests to find out more. If your doctor asks you to take your child for a blood test you can choose a clinic and… Continue reading…