Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

October 2018 Monthly Archives

Extended Hours – GP and Nurse appointments

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Why wait to see a GP or Nurse when you don’t have to! Extended Hours Appointments are available to all GP Practices in Coventry, Rugby and North Warwickshire.  They have been commissioned by Coventry & Rugby CCG to extend the working day for GP Practices – they are also helping to provide additional appointments to… Continue reading…

Antibiotic Resistance

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Antibiotic resistance is a major threat to public health.   Holbrooks Health team is aiming to help reduce this risk. No one likes being sick and it’s especially upsetting when your child is ill. Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need… Continue reading…

Flu Clinics – we are waiting for you!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Are you eligible?  There are a range of vaccines for different age groups this year  – see Reception for details.  Appointments are available with our nurse team across the week.  If you are seeing the doctor or nurse they will also offer you a flu and/or pneumonia vaccine if you are eligible!  Seen a pharmacist… Continue reading…

Back to Basics!

Posted on Categories: Holbrooks Health Team Coventry.

So it was an interesting morning, switching on the computers and NOTHING! No IT help before 7:30-8:00 so staff had to adopt Back to Basic principles which they mobilised immediately! All patients were great, those that still needed to be seen were, and those that needed to book appointments could. Spirits have remained high over… Continue reading…

Flu Campaign 2018

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

You will have recently received an invitation for your annual flu vaccination; depending on your age you will have been invited to either a drop-in clinic or a bookable clinic.  Please read the information carefully and ensure you have your flu vaccination as soon as possible.  If you have any questions or concerns please speak… Continue reading…

Happy Retirement!

Posted on Categories: Holbrooks Health Team Coventry.

After almost 5 years working for the Ultrasound Team, we said Goodbye and Good Luck to Christine Wailes – enjoy your retirement and keep in touch!