Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

February 2018 Monthly Archives

Adverse Weather Alert – week commencing 26 February 2018

Posted on Categories: Holbrooks Health Team Coventry.

It’s set to be extremely cold with expected snow across Coventry and Rugby later this week. Check up on older neighbours and relatives and those with heart or respiratory (breathing) problems, to make sure they’re safe and well. In the event of adverse weather the practice will operate with lower staff levels.  In the event you are unable… Continue reading…

Changes to the Appointment System

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to all those patients who provided feedback over the summer months of 2017.  The general consensus was that we needed more available appointments on the day.  We have therefore freed up availability to provide 75-80% of appointments from midnight every day.  The responses continue to be positive but also varied.  For many patients… Continue reading…