Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

welcome 2

New GP Joining the Team!

Posted on Categories: Holbrooks Health Team Coventry.

Dr Stephen Quelch joins the GP Team- he has various interests including Diabetes and Palliative Care – new to Coventry he is looking forward to meeting our staff and patients!

GP_access_survey_slideshow

GP Extended Access Survey – Coventry, Rugby and Warwickshire North

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Coventry CCG, who commission Extended Hours Appointments, are conducting a survey to ensure that everyone has easier and more convenient access to GP services. You may already have booked an extended hours appointment and seen GPs or Nurses during evenings and weekends across sites in Coventry and Rugby- these have been provided by Coventry & Rugby GP… Continue reading…

easter

Easter Reduced Pharmacy Hours

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

With the Easter bank holiday weekend fast approaching, local health professionals are reminding people to think ahead and prepare to pick up prescriptions and stock up their medicine cabinets due to reduced NHS services. Bank Holidays can also mean that A&E could be particularly busy. If you are feeling unwell and it is not an… Continue reading…

stay well

Sneezing or Coughing?

Posted on Categories: Holbrooks Health Team Coventry.

You’ve survived the #BeastfromtheEast weather, but don’t let a cold or the flu strike you down. Make sure you keep hands clean, and cover your mouth when sneezing or coughing. At first signs of illness, seek advice from your pharmacist http://www.nhs.uk/staywellpharmacy

Sepsis and Me

Sepsis Campaign – Coventry

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

University Hospitals Coventry and Warwickshire, in partnership with the Public Health team in Coventry are launching a month-long sepsis awareness campaign today. The campaign aims to raise awareness, among both professionals and the public, of the symptoms of sepsis, and to support early diagnosis. Sepsis is a rare but serious complication of an infection. Every… Continue reading…

stay well this winter

Adverse Weather Alert – week commencing 26 February 2018

Posted on Categories: Holbrooks Health Team Coventry.

It’s set to be extremely cold with expected snow across Coventry and Rugby later this week. Check up on older neighbours and relatives and those with heart or respiratory (breathing) problems, to make sure they’re safe and well. In the event of adverse weather the practice will operate with lower staff levels.  In the event you are unable… Continue reading…

update

Changes to the Appointment System

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to all those patients who provided feedback over the summer months of 2017.  The general consensus was that we needed more available appointments on the day.  We have therefore freed up availability to provide 75-80% of appointments from midnight every day.  The responses continue to be positive but also varied.  For many patients… Continue reading…