Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

HHT winter warmer 2019

Winter Warmer 2019 – Thank You!

Posted on Categories: Holbrooks Health Team Coventry.

To all those patients who enjoyed a hot lunch with the staff of Holbrooks Health team today! Special thanks and gratitude to: Tesco Stores Arena Coventry [Michelle Walsh Community Champion] for supplying soup, rolls and mince pies; Whitmore Park Primary School Choir for singing us all into the holiday spirit; Holbrooks Evangelical Church [Pastor Ben… Continue reading…

Elf on the Shelf

Some ‘elf’ reminders!

Posted on Categories: Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

ENJOY YOURSELF OVER THE CHRISTMAS HOLIDAYS…..BUT: Keep stocked up on your medicines making sure you get prescription medicines before Christmas Eve (Tuesday 24th December) Eat well – enjoy Christmas and the lovely food but eat everything else in moderation!  Even on Christmas you can try and eat 5 fruit and veg a day (parsnips, carrots,… Continue reading…

pod

Changes to the way you are ordering your prescriptions – 1 October 2019

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

With effective from 1 October 2019 we will not be accepting requests for repeat prescriptions.  Patients will be asked to use the Coventry Prescription Ordering Service (POD) for all repeats.  This not only frees up staff time but it ensures all prescription requests are handled consistently.  The POD is now used by all GP practices… Continue reading…

Our team 1

Operation – Find a SuperStar GP

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to the staff and their families who braved the rain for a photo shoot to accompany an advert to find an amazing GP (or GPs!) to join our family team! Thank you also to the friends and colleagues of the practice who are helping to share the vacancy far and wide.  

Heatwave Advice

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Continued high temperatures have triggered another health warning across the Midlands, with people urged to take extra precautions in the coming days. Hot weather can be uncomfortable for many people. However some people are especially at risk of being unwell in higher temperatures; older people, the very young and those with ongoing illnesses will feel… Continue reading…

Nathan Moore

Goodbye and Good Luck Nathan!

Posted on Categories: Holbrooks Health Team Coventry.

Today we have said goodbye to Nathan Moore who has been working as a Transformation Lead across the practice since last year.  Nathan has been pivotal in both reorganising and redesigning processes across the practice – we have been extremely fortunate to have had access to his skills.  Nathan is not going far, he has… Continue reading…