Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

Coronavirus Update – 5 August 2020

Posted on Categories: Holbrooks Health Team Coventry.

We have had some patients attempting to ‘walk in’ for appointments and also turning up late for appointments; we have unfortunately had to turn them away. In order to keep staff and waiting patients safe we can no longer accept ‘walk in’ patients nor those turning up unacceptably late – we have a maximum occupancy… Continue reading…

Coronavirus Update – 5 August 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Information from Director of Public Health England has confirmed a slight increase in the number of confirmed Covid-19 case in the Holbrooks area. Please remember to follow the guidance: wear a face covering in all enclosed spaces observe social distancing regularly wash hands If you have ANY symptoms stay at home for 10 days and… Continue reading…

Holbrooks Health team RESTART

Posted on Categories: Holbrooks Health Team Coventry.

We have come a long way since March, but it is more important than ever that we follow very precise procedures and processes going forward – it is extremely important that we don’t revert back to the old ways of doing things as they are no longer appropriate.  Our priority is to be safe and… Continue reading…

Coronavirus Update – 30 July 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

CORONAVIRUS (COVID-19) ADVICE TO PATIENTS UPDATEThe only things you need to remember: 1. if you have a new continuous cough, high temperature, loss of sense of taste or smell – STAY AT HOME and self isolate for 10 days – Organise a Coronavirus test www.gov.uk/coronavirus 2. if your symptoms worsen contact NHS 111 online https://111.nhs.uk/… Continue reading…

Coronavirus Update – 23 July 2020

Posted on Categories: Holbrooks Health Team Coventry.

As we prepare to ‘restart’ services at the practice, we will shortly be preparing a range of communications to all patients so that they are prepared for the changes that will be in place to ensure both staff and patients remain safe. You will already be aware that guidance around the wearing of face coverings… Continue reading…

Coronavirus Update – 3 July 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Phlebotomy Appointments As we begin to increase phlebotomy appointment availability this may still be less than our usual capacity before the start of the pandemic. If you need an appointment sooner than we are able to book one at the practice you can attend alternative locations. Remember to book these locations you need to register… Continue reading…

Coronavirus Update – 23 June 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

SHIELDING UPDATE Those who have been identified as clinically extremely vulnerable are thought to be at high risk of developing serious illness following COVID-19 infection. On 23 March, the Government advised all those considered to be clinically extremely vulnerable to shield at home and avoid all face-to-face contact, in order to protect them from COVID-19…. Continue reading…

Coronavirus Update – 28 May 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Ask for a test to check if you have coronavirus If you have symptoms of coronavirus (COVID-19), anyone can ask for a test to check if you have the virus. If you are NOT an essential worker: apply for a test by going to https://www.nhs.uk/ask-for-a-coronavirus-test If you ARE an essential worker: apply for a test… Continue reading…

VE Day 2020

Posted on Categories: Holbrooks Health Team Coventry.

What a great team this practice is! Whilst only a proportion are on the premises (practising social distancing) many are at home, taking your calls and providing the reassurance you need. On what would have been a welcome Bank Holiday we are working normally as part of the shared efforts to provide essential health care… Continue reading…

Accessing Dental Services – 4 May 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Access to NHS Dentistry is currently limited during the pandemic as all dentists have been asked to stop all routine “face-to-face” dental care. However, if you need urgent dental care, help is at hand: CALL your dental practice, they will give you advice over the telephone and make arrangements for you if you need to… Continue reading…

Coronavirus Update – 29 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Operation Shield – Our Support Service What is Operation Shield? The Government have produced guidance for people, including children, who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition. These health conditions include people who have had organ transplants, who have specific cancers, respiratory conditions, rare diseases… Continue reading…

The Kindness of Others

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to Khalsa Aid for kindly donating refreshments for the enjoyment of the doctors and staff at the practice; we are extremely grateful for your kindness. https://www.khalsaaid.org/

Coronavirus Update – 21 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Temporary removal of routine D4 medical for renewal of HGV licences The government has announced a temporary relaxation of the requirement for bus and lorry drivers to provide a doctor’s medical report in order to renew their licence. Under the scheme, drivers will be able to receive a temporary 1-year licence, providing they do not… Continue reading…

Coronavirus Update – 17 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Government support The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as: ·         feeling unsafe ·         going in to work ·         paying bills or… Continue reading…

The Kindness of Others

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to LuciaGallo Catering who have delivered some delicious food for the doctors to enjoy today. It has been so humbling to receive the kindness from so many.

Coronavirus Update – 16 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

‘Looking out for each other’ campaign As part of the Government’s response to managing the impact of coronavirus, this campaign is to inform those who are well and not at risk as well as the things that they can do to help support their friends and neighbours. The Looking Out For Each Other assets explain… Continue reading…

The NHS App – 15 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Some patients are asking for alternative options to using the local POD prescription Ordering service, particularly when the service is extremely busy. Many patients are already registered to use online patient services, but many do not realise the NHS has an app which will allow a user to see available prescriptions, order with a single… Continue reading…

Coronavirus Update – 14 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Highest Clinical Risk Group Patients All patients at highest clinical risk who are shielding are asked to register to the Government Support website. This service provides access to food and medications whilst at home if needed. To access this, patients must be flagged as highest clinical risk by the central process, their GP or a… Continue reading…

Coronavirus Update – 13 April 2020

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry.

As you know we are working hard to keep essential services operational. This includes immunisations and vaccinations for children. You will continue to receive invitations with the due date for these; when you receive these, please contact the practice to provide your baby’s details. A Practice Nurse will contact you and an appointment will be… Continue reading…

Coronavirus Update – 8 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This week sees the introduction ‘Hot Hubs’ across the city. These are intended to assess patients who may have symptoms of Covid19. Whilst most patients will have mild symptoms and be self-isolating at home, some patients may be becoming very unwell. When you ring the surgery, if you are complaining of Covid-like symptoms, that is… Continue reading…

Coronavirus Update – 7 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Information around the Coventry Hub for coordination of support to people on the shielded list There are approximately 4,800 people on the current shielding list for Coventry.  Anyone on the shielded list who cannot access support from their local networks or online sources can register for additional support with food, medicines or social contact by… Continue reading…

Coronavirus Update – 1 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

NHS Volunteer Responders NHS Volunteer Responders have been mobilised to help support vulnerable individuals who are self-isolating. Priority will be given to those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period, and to those who health practitioners and local authorities consider to be vulnerable. The volunteer… Continue reading…

Coronavirus Update – 31 March 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Patients who have been identified  as having an increased risk of developing complications from Covid-19 infection will have received a letter. This letter is intended to ‘shield‘ you from any unnecessary risk. We ask you not to ring the practice to discuss this – this has already overwhelmed the switchboard and staff at the practice…. Continue reading…