Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

Coronavirus Update – 8 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This week sees the introduction ‘Hot Hubs’ across the city. These are intended to assess patients who may have symptoms of Covid19. Whilst most patients will have mild symptoms and be self-isolating at home, some patients may be becoming very unwell. When you ring the surgery, if you are complaining of Covid-like symptoms, that is… Continue reading…

Coronavirus Update – 7 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Information around the Coventry Hub for coordination of support to people on the shielded list There are approximately 4,800 people on the current shielding list for Coventry.  Anyone on the shielded list who cannot access support from their local networks or online sources can register for additional support with food, medicines or social contact by… Continue reading…

Coronavirus Update – 1 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

NHS Volunteer Responders NHS Volunteer Responders have been mobilised to help support vulnerable individuals who are self-isolating. Priority will be given to those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period, and to those who health practitioners and local authorities consider to be vulnerable. The volunteer… Continue reading…

Coronavirus Update – 31 March 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Patients who have been identified  as having an increased risk of developing complications from Covid-19 infection will have received a letter. This letter is intended to ‘shield‘ you from any unnecessary risk. We ask you not to ring the practice to discuss this – this has already overwhelmed the switchboard and staff at the practice…. Continue reading…

Coronavirus Update – 30 March 2020 [Part III]

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

PATIENTS WHO ARE ‘SHIELDING’ – What should you do if you develop symptoms of coronavirus (COVID-19)? If you develop symptoms of COVID-19 (high temperature above 37.8 °C and/or new and continuous cough), seek clinical advice using the NHS 111 online coronavirus service or call NHS111 if you don’t have internet access. In an emergency, call 999 if you… Continue reading…

Coronavirus Update – 30 March 2020 [Part I]

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Patients who have been identified  as having an increased risk of developing complications from Covid-19 infection will have received a letter. This letter is intended to ‘shield‘ you from any unnecessary risk. We do not need you to ring into the practice to discuss this as this places unnecessary pressures on the staff. The letter… Continue reading…