Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

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Hot Weather Health Warning – Latest from PHE

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

New heatwave alerts have been issued across large parts of England to warn people about hot weather forecast over the coming days. Dr Thomas Waite, Consultant in Health Protection at Public Health England, said: Temperatures are likely to rise on Friday through the weekend and potentially into next week, which may leave older people, young… Continue reading…

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Young adults in the West Midlands urged to check they’ve had MMR vaccine before summer travel

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Cases of measles also continue to rise across England in unvaccinated people of this age, including the West Midlands region. The vaccine is available free to anyone who has not received both doses as a child. It protects against measles, mumps and rubella – all of which can be very serious diseases and are highly… Continue reading…

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Heatwave Alert Levels 2 and 3

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Public Health England in line with the Met Office for the West Midlands have issued a Level 2 Heatwave Alert with a 60% chance of isolated spots at risk of seeing temperatures exceeding 30C from Tuesday onward, with overnight temperatures above 15C. Heatwaves can prove fatal, particularly at the start of periods of very hot… Continue reading…

Pam Retires

Pam’s Last Day!

Posted on Categories: Holbrooks Health Team Coventry.

Today we said goodbye to our dear Pam after 36 1/2 years; Holbrooks Health team’s longest serving employee. She was joined for a farewell luncheon by staff and patients!

Pam retires

Our Dear Pam is Retiring!

Posted on Categories: Holbrooks Health Team Coventry.

After 36 1/2 years Pam Grierson will be retiring from Holbrooks Health team this month. Pam joined the practice in 1981 and has seen more changes than probably anyone else will. It goes without saying, Pam has been dedicated to the practice working tens of thousands of hours, over long days, split shifts and even… Continue reading…