Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

Coronavirus Vaccination Update – 20 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

We are receiving significant enquiries from patients asking to be ‘available’ in the event of unused vaccine availability.  We are not able to vaccinate any patient outside the cohort advised by the CCG, so we respectfully ask that patients from any practice in our PCN do not block phones lines, which are already extremely busy… Continue reading…

Covid Vaccination Centre – Holbrooks Area – 18 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

This weekend the Covid vaccinations for patients aged 80+ years old  started on behalf of the Coventry GP Connect Primary Care Network.  Almost 800 vaccinations were given across both days.  Feedback from patients, their relatives and carers was extremely positive.  Staff from across all 12 practices (in the network) worked together, many for the first time,… Continue reading…

Coronavirus Vaccination Update – 8 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We have received the long awaited confirmation that the first batch of coronavirus vaccinations will be delivered to the Holbrook Hubs next week!  As soon as the appointment schedule has been opened for booking appointments from 16th January 2021 by our PCN colleagues, Holbrooks Health team staff will begin contacting all eligble patients in the first… Continue reading…

Coronavirus Update – 6 January 2021

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Across Coventry ‘hubs’ have been set up to deliver the Covid vaccine. These hubs are appointed by the Primary Care Networks (our network has 12 practices). After this the hub receives a site visit for approval by the CCG. Our site visit was on Monday 4 January 2021.This week the Holbrooks hub will prepare for… Continue reading…

Goodbye to Dr Ken Holton

Posted on Categories: Holbrooks Health Team Coventry.

After almost 40 years, Dr Holton will retire from Holbrooks Health team on 31 December 2020.  He created a legacy of innovation, transformation and resilience all of which have endured and are exactly the tools we need now more than ever.  Dr Holton brought his unique style of both work and play to the practice… Continue reading…

Coronavirus Update – 29 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

We are receiving a significant number of calls about the covid vaccination.  Please be assured that we will be in touch when it is your turn to get the vaccine; this order in which patients across our PCN will be invited is confirmed by the national programme.Please do not call us, our local hospitals or… Continue reading…

Practice Flu update – 16 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Next week we will be holding flu vaccination clinics for ALL patients aged 50-64. You should be receiving an SMS message providing you with the details of the ‘window’ in which we wish to you attend. Clinics will be held all day Monday-Wednesday and Thursday morning. You do NOT NEED an appointment as this is… Continue reading…

Practice Update – 15 December 2020

Posted on Categories: Holbrooks Health Team Coventry.

Today the practice migrates from one GP clinical system to another. There may be a degree of disruption to all services today, but we ask for your patience as the new system is implemented and staff familiarise themselves with these changes. We have used InPs Vision (and its predecessor Vamp Medical) for 30 years, but… Continue reading…

Coronavirus Update – 14 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Holbrooks Health team has received confirmation that it will be ‘hub’ for the Covid-19 vaccine. Being a hub means appointments will be booked across the 12 practices who form the GP Connect Primary Care Network (PCN). All practices will have equal access-the hub belongs to all the practices not Holbrooks Health team. The first cohort… Continue reading…

Coronavirus Update – 7 December 2020

Posted on Categories: Holbrooks Health Team Coventry.

Tier 3 – Covid-19 mass testing in Warwickshire – when and where it will start Health bosses have revealed when and where mass Covid-19 testing will begin in Warwickshire. Public Health Warwickshire officials have been working to launch the quick turn-around tests. A decision was taken to launch the scheme in the areas of Warwickshire… Continue reading…

Coronavirus Update – 3 December 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Holbrooks health team has been approved as 1 of several Covid Vaccination hubs across the city.  We are currently working with our Primary Care Network (GP  Connect), in conjunction with the CCG on how this will need to work and when this is likely to start.  As soon as we have more information we will… Continue reading…

Coronavirus Update – 27 November 2020

Posted on Categories: Uncategorised.

On 2 December 2020 when we emerge from LOCKDOWN, Coventry will enter TIER 3 of restrictions. Please see below for details – remember further clarity is available on www.gov.uk Importantly, this DOES NOT change the way you access health care at the practice. All requests for medical advice will be handled by a GP via… Continue reading…

Sexual Health appointments update

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The routine booking of appointments for coil fits or checks and contraceptive implants will be temporarily unavailable from 1 December 2020. Appointments can be arranged by contacting Integrated Sexual Health services on 0300 200 0027 – you will then be given a range of options available in your area. We apologise for any inconvenience caused.

Flu Vaccination – Urgent

Posted on Categories: Uncategorised.

Over 60% of patients aged under 65 years and 25% of patients over 65 years who are AT RISK are not coming forward to receive a flu vaccination.  GPs and Nurses are backed by the government in stressing how it is more important than ever for patients to receive a flu vaccine to fight the “twin… Continue reading…

Coronavirus Update – 5 November 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Shielding for Clinically Extremely Vulnerable patients dults with the following conditions are automatically deemed clinically extremely vulnerable: solid organ transplant recipients those with specific cancers: people with cancer who are undergoing active chemotherapy people with lung cancer who are undergoing radical radiotherapy people with cancers of the blood or bone marrow such as leukaemia, lymphoma… Continue reading…

Essential Telephone Maintenance

Posted on Categories: Holbrooks Health Team Coventry.

Engineers will be performing essential works to the telephone system on Wednesday 28 October 2020 between 12:30 – 13:00. Unfortunately no calls will be received at the practice during this time. In the event of an emergency please ring 999. We apologise for any inconvenience.

Coronavirus Update – 22 October 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

New restrictions as Coventry moves into Tier 2 of National COVID alert system – midnight Saturday 24 October 2020 Tier 2 restrictions mean that: Households will not be able to mix indoors including in homes, leisure or hospitality venues. Households will be able to mix outside, including in parks, and private gardens provided they do… Continue reading…

Flu Vaccination 2020 Update

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

FLU CLINICS AVAILABLE TO BOOK NOW! Appointments available to book by calling 02476 366775: Week day appointments available as well as Saturday morning appointments NHS FLU VACCINATION ELIGIBILITY CRITERIA 65 years of age or over Patients with a long term medical condition: chronic (long-term) respiratory diseases, such as asthma (which requires an inhaled or tablet… Continue reading…

Coronavirus Update – 24 September 2020

Posted on Categories: Holbrooks Health Team Coventry.

NHS Test & Trace – LET’S HELP STOPTHE SPREAD OF CORONAVIRUS Protect your loved ones with the official NHS COVID-19 contact tracing app for England and Wales, every time you attend Holbrooks Health team. It’s the fastest way of knowing when you’re at risk from coronavirus (COVID-19). The quicker you know, the quicker you can… Continue reading…

Coronavirus Update – 15 September 2020

Posted on Categories: Holbrooks Health Team Coventry.

School children, coronavirus and lack of local testing We have been receiving a significant number of phone calls from parents whose children have (1) been sent home from school due to school/year closures; (2) been sent home from school due to symptoms of coronavirus. Can we ask patients not to make these calls to the… Continue reading…

Coronavirus Update – 5 August 2020

Posted on Categories: Holbrooks Health Team Coventry.

We have had some patients attempting to ‘walk in’ for appointments and also turning up late for appointments; we have unfortunately had to turn them away. In order to keep staff and waiting patients safe we can no longer accept ‘walk in’ patients nor those turning up unacceptably late – we have a maximum occupancy… Continue reading…

Coronavirus Update – 5 August 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Information from Director of Public Health England has confirmed a slight increase in the number of confirmed Covid-19 case in the Holbrooks area. Please remember to follow the guidance: wear a face covering in all enclosed spaces observe social distancing regularly wash hands If you have ANY symptoms stay at home for 10 days and… Continue reading…

Holbrooks Health team RESTART

Posted on Categories: Holbrooks Health Team Coventry.

We have come a long way since March, but it is more important than ever that we follow very precise procedures and processes going forward – it is extremely important that we don’t revert back to the old ways of doing things as they are no longer appropriate.  Our priority is to be safe and… Continue reading…

Coronavirus Update – 30 July 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

CORONAVIRUS (COVID-19) ADVICE TO PATIENTS UPDATEThe only things you need to remember: 1. if you have a new continuous cough, high temperature, loss of sense of taste or smell – STAY AT HOME and self isolate for 10 days – Organise a Coronavirus test www.gov.uk/coronavirus 2. if your symptoms worsen contact NHS 111 online https://111.nhs.uk/… Continue reading…

Coronavirus Update – 23 July 2020

Posted on Categories: Holbrooks Health Team Coventry.

As we prepare to ‘restart’ services at the practice, we will shortly be preparing a range of communications to all patients so that they are prepared for the changes that will be in place to ensure both staff and patients remain safe. You will already be aware that guidance around the wearing of face coverings… Continue reading…

Coronavirus Update – 3 July 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Phlebotomy Appointments As we begin to increase phlebotomy appointment availability this may still be less than our usual capacity before the start of the pandemic. If you need an appointment sooner than we are able to book one at the practice you can attend alternative locations. Remember to book these locations you need to register… Continue reading…

Coronavirus Update – 23 June 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

SHIELDING UPDATE Those who have been identified as clinically extremely vulnerable are thought to be at high risk of developing serious illness following COVID-19 infection. On 23 March, the Government advised all those considered to be clinically extremely vulnerable to shield at home and avoid all face-to-face contact, in order to protect them from COVID-19…. Continue reading…

Coronavirus Update – 28 May 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Ask for a test to check if you have coronavirus If you have symptoms of coronavirus (COVID-19), anyone can ask for a test to check if you have the virus. If you are NOT an essential worker: apply for a test by going to https://www.nhs.uk/ask-for-a-coronavirus-test If you ARE an essential worker: apply for a test… Continue reading…

VE Day 2020

Posted on Categories: Holbrooks Health Team Coventry.

What a great team this practice is! Whilst only a proportion are on the premises (practising social distancing) many are at home, taking your calls and providing the reassurance you need. On what would have been a welcome Bank Holiday we are working normally as part of the shared efforts to provide essential health care… Continue reading…

Accessing Dental Services – 4 May 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Access to NHS Dentistry is currently limited during the pandemic as all dentists have been asked to stop all routine “face-to-face” dental care. However, if you need urgent dental care, help is at hand: CALL your dental practice, they will give you advice over the telephone and make arrangements for you if you need to… Continue reading…

Coronavirus Update – 29 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Operation Shield – Our Support Service What is Operation Shield? The Government have produced guidance for people, including children, who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition. These health conditions include people who have had organ transplants, who have specific cancers, respiratory conditions, rare diseases… Continue reading…

The Kindness of Others

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to Khalsa Aid for kindly donating refreshments for the enjoyment of the doctors and staff at the practice; we are extremely grateful for your kindness. https://www.khalsaaid.org/

Coronavirus Update – 21 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Temporary removal of routine D4 medical for renewal of HGV licences The government has announced a temporary relaxation of the requirement for bus and lorry drivers to provide a doctor’s medical report in order to renew their licence. Under the scheme, drivers will be able to receive a temporary 1-year licence, providing they do not… Continue reading…

Coronavirus Update – 17 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Government support The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as: ·         feeling unsafe ·         going in to work ·         paying bills or… Continue reading…

The Kindness of Others

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to LuciaGallo Catering who have delivered some delicious food for the doctors to enjoy today. It has been so humbling to receive the kindness from so many.

Coronavirus Update – 16 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

‘Looking out for each other’ campaign As part of the Government’s response to managing the impact of coronavirus, this campaign is to inform those who are well and not at risk as well as the things that they can do to help support their friends and neighbours. The Looking Out For Each Other assets explain… Continue reading…

The NHS App – 15 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Some patients are asking for alternative options to using the local POD prescription Ordering service, particularly when the service is extremely busy. Many patients are already registered to use online patient services, but many do not realise the NHS has an app which will allow a user to see available prescriptions, order with a single… Continue reading…

Coronavirus Update – 14 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Highest Clinical Risk Group Patients All patients at highest clinical risk who are shielding are asked to register to the Government Support website. This service provides access to food and medications whilst at home if needed. To access this, patients must be flagged as highest clinical risk by the central process, their GP or a… Continue reading…

Coronavirus Update – 13 April 2020

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry.

As you know we are working hard to keep essential services operational. This includes immunisations and vaccinations for children. You will continue to receive invitations with the due date for these; when you receive these, please contact the practice to provide your baby’s details. A Practice Nurse will contact you and an appointment will be… Continue reading…

Coronavirus Update – 8 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This week sees the introduction ‘Hot Hubs’ across the city. These are intended to assess patients who may have symptoms of Covid19. Whilst most patients will have mild symptoms and be self-isolating at home, some patients may be becoming very unwell. When you ring the surgery, if you are complaining of Covid-like symptoms, that is… Continue reading…

Coronavirus Update – 7 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Information around the Coventry Hub for coordination of support to people on the shielded list There are approximately 4,800 people on the current shielding list for Coventry.  Anyone on the shielded list who cannot access support from their local networks or online sources can register for additional support with food, medicines or social contact by… Continue reading…

Coronavirus Update – 1 April 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

NHS Volunteer Responders NHS Volunteer Responders have been mobilised to help support vulnerable individuals who are self-isolating. Priority will be given to those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period, and to those who health practitioners and local authorities consider to be vulnerable. The volunteer… Continue reading…

Coronavirus Update – 31 March 2020

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Patients who have been identified  as having an increased risk of developing complications from Covid-19 infection will have received a letter. This letter is intended to ‘shield‘ you from any unnecessary risk. We ask you not to ring the practice to discuss this – this has already overwhelmed the switchboard and staff at the practice…. Continue reading…