Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

hot lunch

Winter Warmer 2017 – Thank you!

Posted on Categories: Holbrooks Health Team Coventry.

To all those patients who enjoyed a hot lunch with the staff of Holbrooks Health team today! Special thanks and gratitude to: Tesco Stores Arena Coventry [Michelle Walsh Community Champion, Andrew Crutchlow Retiree Volunteer] for supplying soup, rolls and mince pies; Whitmore Park Primary School Choir for singing us all into the holiday spirit; Holbrooks… Continue reading…

cold thermo

Cold weather alert for the West Midlands

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

A level 2 cold weather alert has been issued for the West Midlands.  Weather warning alerts have been issued for the West Midlands to expect severely cold weather, from Tuesday onwards, with widespread frosts. Cold weather can lead to serious health problems and can kill. Older people, those with chronic health conditions and people who have… Continue reading…

copd

COPD Awareness Month – November 2017

Posted on Categories: Holbrooks Health Team Coventry.

COPD: THE MORE YOU KNOW, THE BETTER FOR YOU AND YOUR LOVED ONES People who have COPD: Become short of breath while doing everyday activities they used to do with ease. Produce excess sputum. Cough frequently, or constantly. Some call this a “smoker’s cough.” Wheeze. Feel like they can’t breathe. Are unable to take a… Continue reading…

Antibiotics

Antibiotic Resistance

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Antibiotic resistance is a major threat to public health.   Holbrooks Health team is aiming to help reduce this risk. No one likes being sick and it’s especially upsetting when your child is ill. Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need… Continue reading…

IWOTCH

I-WOTCH Research Study – Improving the well-being of people with opioid treated chronic pain

Posted on Categories: Holbrooks Health Team Coventry.

Are you an adult taking opioid medication (tramadol, oxycodone, morphine, fentanyl, buprenorphine) for your long-term pain? If you are, you may like to take part in the I-WOTCH study which aims to teach patients about non-drug pain management to help improve your well-being. If you are interested in knowing more, please collect an information pack… Continue reading…