Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

  • Yes No
  • All emails include an unsubscribe link. You may opt-out at any time.
    See our privacy policy.

Scroll To Top

71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

christmas thank you

Winter Warmer 2018 – Thank you!

Posted on Categories: Holbrooks Health Team Coventry.

o all those patients who enjoyed a hot lunch with the staff of Holbrooks Health team today! Special thanks and gratitude to: Tesco Stores Arena Coventry [Michelle Walsh Community Champion] for supplying soup, rolls and mince pies; Whitmore Park Primary School Choir for singing us all into the holiday spirit; Holbrooks Evangelical Church [Pastor Ben… Continue reading…

fft18

Friends and Family Test

Posted on Categories: Holbrooks Health Team Coventry.

Thank to you those patients who have attended the practice over the last four months and completed the FFT cards and/or used the new online tool. Results are extremely positive, but there is still work to do.

pam and phil

A Brave Fight – our Dear Pam

Posted on Categories: Holbrooks Health Team Coventry.

We have been asked to post the following message by Phil Grierson, husband of our recently retired Pam: “Please accept my and Pam’s gratitude for the outstanding support given by HHT during this devastating illness that has overtaken Pam. We remain hopeful and cheerful from the warmth, love and caring which is keeping us positive… Continue reading…

intelligent-healthcare-vision-logo

Problems using Vision online when booking appointments

Posted on Categories: Holbrooks Health Team Coventry.

There is currently a problem when trying to search for available appointments on line. DO NOT select ALL, simply look for a specific GP or Nurse appointment to see those that available. We apologise for any inconvenience caused, but this is a technical problem within the programme which engineers are looking into.

A Smith summit

Dr Alison Smith – On Top of the World!

Posted on Categories: Holbrooks Health Team Coventry.

A huge congratulations to Dr Alison Smith who has just returned back to work after a successful Everest adventure.  “It certainly was life-changing, and the hardest thing I have ever done in my life. The scenery was absolutely beautiful, and I have some incredible photos.  Our total distance hiked was around  140km (85 miles approx), and… Continue reading…

british lung foundation

World COPD Awareness Day – 21 November 2018

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

COPD, or chronic obstructive pulmonary disease, describes a group of lung conditions that make it difficult to empty air out of the lungs because your airways have been narrowed.  Living with COPD makes it difficult for you to breathe, and you might find everyday tasks a real challenge.  Millions of people across the UK have… Continue reading…

ext access

Extended Hours Access

Posted on Categories: Coventry & Rugby GP Alliance, Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

GP Extended Access Many practices in Coventry, Rugby and Nuneaton now offer GP and Nurse appointments in the evening and at weekends. This means you will be able to see a GP or practice nurse at a time which is most convenient for you. To book an appointment or find out more, please speak to… Continue reading…