Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Working Partnerships

BCU

Birmingham City University

We are delighted to be working in partnership with Birmingham City Universities Nurse Placement Development Team, facilitating student nurse placements from the Adult and Childrens Nurse Degree Programme.

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Pain Management Solutions

Pain Management Solutions

Access to this service is by GP Referral

Pain Management Solutions strive to deliver what their name suggests: a pain management solution to suit each patient’s condition. They work with the patient and their GP at the onset of a pain problem that is seen as long-term in nature.

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Specsavers

Specsavers Hearing Centres

Access to this service is by GP Referral

Specsavers have a range of affordable digital hearing aids which are designed to meet every level of hearing loss. Their qualified hearing professionals have years of experience to help you choose the hearing aids that are right for you, and ensure that you receive the quality hearing care you need.

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Healthy Lifestyle Services Coventry

Healthy Lifestyle Services Coventry

Advisors offer a range of health advice from Smoking Cessation, Weight Management (including Slimming World referrals if appropriate), and Free Cooking Courses Cook and Eat Well

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MACs

Midland Aesthetic Clinical Services (MACs) Look True

This is a Private Service - Access by Appointment

Look True is formed by two medical practitioners; a prescribing pharmacist and a GP both with extensive experience in the NHS. They are passionate about offering treatments for both medical and aesthetic reasons. There are many treatments no longer available on the NHS and these clinics are set up across the UK to support those that are wanting more natural or corrective results. Alternatively we also offer enhanced treatments for those that want that new look and rejuvenated feeling.

  • Rejuvenation Treatments on offer include: Lip Fillers, Dermal Fillers, Jowl Lines (laughter lines), Jawline Enhancement, Cheekbone Augmentation, Hand Fillers

  • Anti-wrinkle Injection treatments: Botox®, Crows Feet, Brow lift (Kylie Jenner look), Neck lift (Known as Nefertiti), Gummy Smile, Bunny Lines

  • Treatments no longer readily available on the NHS: Verrucae Removal, Skin Tag Removal, Hyperhidrosis (excessive sweating), Bruxism (teeth grinding/jaw pain)

For enquiries and appointment availability email: MACsLookTrue@gmail.com

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