Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

More Information

Disabled Access

There are no steps in any doorway. Corridors are wide enough to take motorised wheelchairs. There is a lift to the first floor. Hydraulic couches are available to assist disabled persons. One toilet is also suitable for disabled and wheelchair users. Outside, we have parking bays for disabled persons.

Chaperones

We are happy to provide a chaperone if this would make you feel more comfortable during a physical examination. Please ask Reception when you book the appointment so we can make arrangements.

Carers

Are you one of the main carers for someone with problems related to ageing, physical or sensory disability, mental illness or a learning difficulty?

If so, Please talk to us, alternatively you can contact Social Services may be able to help with:

  • Home care
  • Meals on Wheels
  • Day care
  • Respite care
  • Equipment and adaptations
  • Links with other organisations
  • Practical issues such as benefits and disabled parking permits

Please contact: Social Services Adult Team – Coventry 024 7678 5354

NHS Referral Service (eRS)

Formally known as "Choose and Book", this is a service that allows you to choose your hospital or clinic and book an appointment with a specialist from any hospital in England.

For more information speak to our Practice Secretaries or see NHS eRS

Summary Care Record

The NHS in England is using an electronic record called the Summary Care Record to support patient care. All the settings where you receive healthcare keep their own medical records about you. These places can often only share information from your records by letter, fax or phone. At times, this can delay information sharing and this can affect decision making and slow down treatment.

About your Summary Care Record

Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced. Allowing authorised healthcare professionals to have access to this information will improve decision making by doctors and other healthcare professionals and has prevented mistakes being made when patients are being cared for in different care settings. Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly. You may want to add other details about your care to your Summary Care Record. This will only happen if both you and your GP agree to do this. You should discuss your wishes with your practice. Healthcare staff will have access to this information, so that they can provide safer care, whenever or wherever you need it, anywhere in England.

For further information visit NHS Digital

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. Opt Out form

CQC Statement of Purpose

This is a Statement of Purpose for Holbrooks Health team which sets out the following information: Statement of Purpose

  • The full name of the service provider and of any registered manager together with their business address, telephone number, and where available electronic mail addresses;
  • The legal status of the service provider;
  • Details of the locations at which the services provided for the purposes of the regulated activity;
  • Our aims and objectives in carrying on the regulated activity;
  • The kinds of services provided for the purpose of carrying on of the regulated activity;
  • The range of service users needs which those services are intended to meet

Holbrooks Health team is a General Practice Partnership based in North Coventry and open to all patients living within our Practice boundary. We work in partnership with our patients and our Patient Group to provide medical care for our patients.

We are a Personal Medical Services (PMS) Practice offering Primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed. They also collect and record important information from other healthcare professionals involved in the treatment of our patients.

We are a training practice and our GPs are also involved in the education and training of doctors, practice staff and other healthcare professionals.

Our Services

The PMS services provided by our GPs are defined under the Standard Personal Medical Services Contract. These services are mainly split into three groups:

  • Essential
  • Additional
  • Enhanced

Essential Services

We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients. Our core services include:

  • GP consultations
  • Asthma clinics
  • Chronic obstructive airways disease clinics
  • Coronary heart disease clinics
  • Diabetes clinics

Additional Services

Our additional services include:

  • Cervical cytology screening
  • Contraceptive services
  • Child health surveillance
  • Maternity services
  • Vaccinations and immunisations

Enhanced Services

Our enhanced services include:

  • Childhood vaccinations and immunisations
  • Contraceptive coil fitting (IUD)
  • Diabetes Management
  • Prostate Cancer Injection Therapy
  • Flu and Pneumococcal immunisation
  • Shingles immunisation
  • Minor injury service

Other Services

Our Practice also offers services including:

  • Child health and development
  • Contraceptive advice
  • Contraceptive implants and coil fitting
  • Would Dressing clinics
  • Ear wax and irrigation
  • ECGs (electrical heart trace)
  • End of life care
  • Epilepsy
  • Lung testing (spirometry)
  • Medication reviews
  • Men’s health
  • Mental health
  • Ring pessary replacement
  • Smoking Cessation clinics
  • Travel advice
  • Women’s health

Non-NHS Services

Our Practice also provides services which are non NHS and are paid for by the patient. These services include:

  • Insurance claims forms
  • Non NHS vaccinations
  • Prescription for taking medication abroad
  • Private fit notes
  • Pre-employment and HGV medicals
  • Vaccination certificates
  • Yellow Fever Centre

Travel Health

Good preparation is essential to a great trip! Please read this information and take the appropriate advice before you travel. Some appointments for vaccinations must be made at least 6 weeks before you travel - see our nurses in good time. Remember, some vaccinations are NOT available on the NHS. Travel Advice Leaflet

Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website European Travel

Self-Care

Whilst the advice offered on this page is relevant for most people, anyone with any long term medical conditions or taking medication for any condition should consult their doctor or pharmacist before taking or using medicines purchased over the counter. if you cannot find what you are looking for then please visit the NHS website for more information: http://www.nhs.uk/Conditions/Pages/hub.aspx

A short video showing you alternatives to attending A&E https://www.youtube.com/watch?v=ZozBE60kGNk

Back Pain http://www.nhs.uk/conditions/Back-pain/Pages/Introduction.aspx

Burns & Scalds http://www.nhs.uk/conditions/Burns-and-scalds/Pages/Introduction.aspx

Chicken Pox http://www.nhs.uk/conditions/Chickenpox/Pages/Introduction.aspx

Common Cold http://www.nhs.uk/conditions/Cold-common/Pages/Introduction.aspx

Coughs http://www.nhs.uk/Conditions/Cough/Pages/Introduction.aspx http://www.nhs.uk/video/Pages/Coughs.aspx

Cystitis http://www.nhs.uk/Conditions/Cystitis/Pages/Introduction.aspx

Diarrhoea & Vomiting (gastroenteritis) http://www.nhs.uk/conditions/gastroenteritis/Pages/Introduction.aspx

Head Lice & Nits http://www.nhs.uk/conditions/Head-lice/Pages/Introduction.aspx

High Temperature (in children) http://www.nhs.uk/Conditions/pregnancy-and-baby/Pages/treating-high-temperature-children.aspx

Insect Bites & Stings http://www.nhs.uk/Conditions/Bites-insect/Pages/Introduction.aspx

Nose Bleeds http://www.nhs.uk/conditions/Nosebleed/Pages/Introduction.aspx

Sore Throats http://www.nhs.uk/conditions/Sore-throat/Pages/Introduction.aspx

Sprains & Strains http://www.nhs.uk/Conditions/Sprains/Pages/Introduction.aspx

Shingles http://www.nhs.uk/Conditions/Shingles/Pages/Introduction.aspx

Warts & Verrucas http://www.nhs.uk/Conditions/Warts/Pages/introduction.aspx

Other useful links: NHS Choices http://www.nhs.uk/pages/home.aspx Patient.co.uk https://patient.info/

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