Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Registration

Register as a new patient

If you live within the practice area (any address in Coventry, Exhall or Bedworth) you are entitled to join our practice list. We do not discriminate against any patient wishing to join our list. If you do not wish to use the online registration form, ask at Reception for a GMS1 form. This form should be filled in for each member of your family.

If you are registering a child under the age of 16 years, please use this form Child Registration Form

Change of Details

Please inform Reception if you change your name, address or phone number. If your new home is out of the practice boundary, we will unfortunately have to ask you to re-register with another practice nearer to your new home (there are options to remain registered under Special Rules please ask a Patient Services Navigator for full details).

Non-English Speaking Patients

http://www.nhs.uk/aboutNHSChoices/aboutnhschoices/accessibility/Pages/other-languages-section.aspx This link explains the role of the UK health services (NHS), how to register and how to access emergency services in the following languages: Urdu, Albanian, Hindi, Arabic, Lithuanian, Bulgarian, Polish, Chinese (Cantonese), Portuguese, Chinese (Mandarin), Spanish, Russian, French, Turkish, Punjabi, Gujerati, Somali, Croatian, Bengali, Farsi

General Information

Patient Privacy

It is the policy of this practice to respect the privacy and dignity of our patients. If you would like a chaperone to be present during a physical examination by a doctor or other health professional you may be consulting at the surgery or if you would prefer to be examined by a doctor or health professional of the same sex as yourself, please let us know and we will do our best to comply with your wishes.

Baby Changing Facilities

Facilities can be found within the disabled toilet block adjacent to reception and the rear entrance porch.

Hearing Difficulty

Patients who experience difficulty with hearing may request the use of our Portable hearing loop. In order to use this you will need a hearing aid with a T-switch. Please ask when attending for your appointment.

Disabled Access

There are reserved spaces for the disabled in our car park. Wheelchair access is available at the main entrance to the building. If attending the surgery unaccompanied you can get help with the front door by ringing the doorbell, which is located at the entrance. A toilet for the disabled is located adjacent to the rear entrance porch.

Fit Notes

The patient is responsible for self-certification for the first six days of an illness, using form SC2 which can be obtained from your employer or from surgery reception. If necessary, after that NHS certificates will be issued by the doctor as part of a consultation. Should a sickness certificate be required for continuing sickness or following hospitalisation, this can be requested at reception. There is no need to see the doctor for this if an initial consultation has previously taken place.

Self Certificates

You do not normally need a Doctor’s certificate for the first 7 days of illness. The Statutory Sick Pay regulations state that employers are required to accept self-certification notes (filled in by you) for the first 7 days of illness. Your employer will normally provide you will their proforma for completion.

Training GP Registrars

This surgery is involved in teaching GP Registrars, doctors who will become GPs. Click here to find out more about their teaching, and how it might affect you. Training Student Doctors

Videotaping of Consultations

On occasions there will be videotaping of patient’s consultations. Recordings will not be undertaken without the patient’s consent and intimate physical examinations will not be recorded. The camera will be switched off on request.

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