Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Order Repeat Prescriptions

Patients on long-term treatment may be allowed to have a repeat prescription without seeing the doctor each time. If this is the case your prescription will automatically be updated. You may be asked to have a blood test or even provide a BP reading (a machine is available in the waiting room for this purpose).

If the computer indicates the time has come for a check-up, the staff will not be able to process prescriptions until you have had this. Please check your prescription printout for up-to-date instructions

All routine repeat prescription requests must be in writing and take 48 hours to process (this may be via the practice email address). See Reception for the range of request options available. If you have a nominated pharmacy this will be delivered electronically and you will not need to collect from the practice. Prescriptions not available on repeat may require you to see a GP.

Access is also available via your computer. See a Receptionist to register for this service.

If you use Holbrooks Pharmacy they can order your repeat prescriptions directly - Please see their staff for details

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