Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News


Health Education England – Triumvirate Leadership Programme 2017

Posted on Categories: Holbrooks Health Team Coventry.

Holbrooks Health team participated in the HEE Triumvirate Leadership Programme which started in 2016.  We were invited to join as a ‘Quadumvirate’, a team of 4, GP, Manager, Nurse and Clinical Pharmacist.  The programme took just short of a year to complete and required the ‘Quad’ to attend monthly workshops in Worcester.  The experience in… Continue reading…

Race for Life 2017

Race for Life 2017

Posted on Categories: Holbrooks Health Team Coventry.

Congratulations and well done to Dr Alison Smith (GP) and Melissa Keeshan (Gerontology Practitioner) who completed the Race for Life on Sunday!  Dr Smith said “Thanks to everyone who sponsored Melissa and I on Sunday. Despite it being a bit hot and sunny, we managed to drag ourselves around the course (!!). Melissa ran an excellent… Continue reading…


Improving Stroke Services in Coventry and Warwickshire

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

The Clinical Commissioning Groups across Coventry and Warwickshire are currently undertaking an engagement exercise on stroke services. Part of the exercise outlines the pre-consultation and planning work that has been undertaken so far, with the help of local clinicians, patients, carers, community groups and patient advisory groups, which has led to the proposed options for… Continue reading…


Update your Clinical Records Online

Posted on Categories: Holbrooks Health Team Coventry.

To help us keep your medical record up-to-date, we would be grateful if you would take a few minutes to complete our our on-line Questionnaire.    This information will be added to your medical record and will help the GPs and Nurses when planning any annual health checks, medication updates and services that may be of… Continue reading…


It’s getting hot out there!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The recent hot weather can cause a real danger to health – particularly to the very elderly and the seriously ill. People with existing medical conditions and the very young are also potentially at risk during the warm spell.  The main threat is dehydration because when we overheat we can soon lose more fluid than… Continue reading…


Information Sharing – Patient Awareness

Posted on Categories: Uncategorised.

All patients will shortly be receiving a letter from the Chief Clinical Information Officer (CCIO) for Coventry and Warwickshire Health and Care Organisations. This contains information regarding a long-term project to improve the way Health and Social Care organisations share information about you. With your consent, doctors, nurses and other Health and Social Care professionals… Continue reading…


Need help reading our website?

Posted on Categories: Holbrooks Health Team Coventry.

We will soon have added the world-leading digital inclusion software, Browsealoud, to our website – making our content more accessible with reading and translation support. Browsealoud offers a host of reading and translation support – helping you to access and understand our website better. ● text-to-speech: click on or select any text to hear it read… Continue reading…