Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

'Coventry NHS Services' Category Archives

humphrey

Let’s Pyjama Party!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

Humphrey’s Pyjama Week is a fun-filled fundraising activity for young children to take part in. For a voluntary donation of £2 per child, children can wear their pyjamas for the day and participate in a number of fun and educational themed activities, whilst raising funds for The Children’s Trust.The Children’s Trust has teamed up with… Continue reading…

breast cancer 2017

National Breast Cancer Awareness

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

October is National Breast Cancer Awareness Month.  Gather your friends, family and colleagues together this October for a Big Pink day to remember.  Simply add some pink clothes, food, love, and laughter this Breast Cancer Awareness Month — and have a fabulous day knowing every penny you raise will help us be there for families… Continue reading…

macmillan coffee morning

Macmillan Coffee Morning – Friday 29 September 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The World’s Biggest Coffee Morning is Macmillan’s biggest fundraising event for people facing cancer. Friday 29 September 2017 we will be hosting our own Coffee Morning and donations on the day will be made to Macmillan.  Cakes will be supplied for donation by staff and patients!  As always, a bit THANK YOU, to all those that… Continue reading…

NHS

Problems continue with the NHS Spine

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This is affecting all GP practices.  Problems have continued all week with intermittent shutdowns. This has affected access to the POD, sending of electronic prescriptions to pharmacies and booking e-referrals.  The IT team who look after GP practices in Coventry are working closely on this.  We apologise for any inconvenience caused.

spine

Problems with ordering prescriptions via Coventry POD

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

There is a national problem preventing ALL GP practices accessing the POD and electronic prescriptions Until this is fixed the POD is unable to process prescription requests but is answering telephone calls from patients and will call them back as soon as it is up and running again. For any request that is urgent the… Continue reading…

world alzheimers month

World Alzheimer’s Month™

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

September 2017 will mark the fifth global World Alzheimer’s Month™, an international campaign to raise awareness and challenge stigma.  The theme for World Alzheimer’s Month 2017 is Remember Me. We are asking you to get involved by sharing your favourite memories, or memories of a loved one, on social media this September.  The impact of World… Continue reading…

coventry city council

National Allotment Week – starts today 14 August 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

National Allotment week celebrates how important allotments and other open spaces are for you and your local community. Allotments have many benefits. They bring people together and unite them through their shared love of low-cost, healthy fresh fruit and vegetables, physical exercise and social interaction.  Coventry has allotment sites that are rented to residents of… Continue reading…