Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

September 2017 Monthly Archives

vision

People with sight loss can use patient online services too

Posted on Categories: Holbrooks Health Team Coventry.

According to the GP Patient Survey 2017, the way patients interact with patient online services is changing. More patients are using online services to book GP and nurse appointments The number of patients ordering repeat prescriptions and viewing their medical records has increased Awareness of patient online services has risen to 36.1% But, did you… Continue reading…

macmillan coffee morning

Macmillan Coffee Morning – Friday 29 September 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The World’s Biggest Coffee Morning is Macmillan’s biggest fundraising event for people facing cancer. Friday 29 September 2017 we will be hosting our own Coffee Morning and donations on the day will be made to Macmillan.  Cakes will be supplied for donation by staff and patients!  As always, a bit THANK YOU, to all those that… Continue reading…

NHS

Problems continue with the NHS Spine

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

This is affecting all GP practices.  Problems have continued all week with intermittent shutdowns. This has affected access to the POD, sending of electronic prescriptions to pharmacies and booking e-referrals.  The IT team who look after GP practices in Coventry are working closely on this.  We apologise for any inconvenience caused.

spine

Problems with ordering prescriptions via Coventry POD

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

There is a national problem preventing ALL GP practices accessing the POD and electronic prescriptions Until this is fixed the POD is unable to process prescription requests but is answering telephone calls from patients and will call them back as soon as it is up and running again. For any request that is urgent the… Continue reading…