Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

August 2017 Monthly Archives

world alzheimers month

World Alzheimer’s Month™

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

September 2017 will mark the fifth global World Alzheimer’s Month™, an international campaign to raise awareness and challenge stigma.  The theme for World Alzheimer’s Month 2017 is Remember Me. We are asking you to get involved by sharing your favourite memories, or memories of a loved one, on social media this September.  The impact of World… Continue reading…

dna

More than 10m GP appointments lost to DNAs each year throughout the country

Posted on Categories: Holbrooks Health Team Coventry.

Doctors and Nurses appointments are precious, yet many patients still fail to attend appointments even when they have booked less than 24 hours before, or even the same day! When the practice audits this data almost none of these are due to worsening conditions or admissions to hospital. We are therefore reiterating our policy to… Continue reading…

coventry city council

National Allotment Week – starts today 14 August 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

National Allotment week celebrates how important allotments and other open spaces are for you and your local community. Allotments have many benefits. They bring people together and unite them through their shared love of low-cost, healthy fresh fruit and vegetables, physical exercise and social interaction.  Coventry has allotment sites that are rented to residents of… Continue reading…

men acwy

West Midlands parents urged to remind teenagers to get vaccinated against deadly meningitis and septicaemia

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Parents are being reminded this summer to encourage their 18-year-old children to get vaccinated against deadly meningitis and septicaemia. Those who are due to leave school this summer, or aged 17-18 and are not in school (born between 1 September 1998 and 31 August 1999) are now eligible. The MenACWY jab protects against four strains… Continue reading…

broken phone

Phone System Fault – 7 August 2017

Posted on Categories: Holbrooks Health Team Coventry.

We are experiencing difficulties with the phone system.  The message and ‘switch’ to move the weekend access to a week day access is not working.  Engineers are currently trying to resolve this.  An emergency phone will shortly be active as is the practice email account hht.admin@nhs.net. We apologise for any inconvenience caused.

friendship day

Friendship Day – 6 August 2017

Posted on Categories: Holbrooks Health Team Coventry.

‘Friendship isn’t a distraction from the meaningful things in life. Friendship is what gives meaning to our lives.  Our friendships make the world work. We laugh, we cry and we learn with friends. We eat, we shop and we work with friends. And when we fight for what we believe and change the world, we… Continue reading…