Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

June 2017 Monthly Archives

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It’s getting hot out there!

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The recent hot weather can cause a real danger to health – particularly to the very elderly and the seriously ill. People with existing medical conditions and the very young are also potentially at risk during the warm spell.  The main threat is dehydration because when we overheat we can soon lose more fluid than… Continue reading…

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Information Sharing – Patient Awareness

Posted on Categories: Uncategorised.

All patients will shortly be receiving a letter from the Chief Clinical Information Officer (CCIO) for Coventry and Warwickshire Health and Care Organisations. This contains information regarding a long-term project to improve the way Health and Social Care organisations share information about you. With your consent, doctors, nurses and other Health and Social Care professionals… Continue reading…