Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

March 2017 Monthly Archives

feedback

Annual Performance 2016-17

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to those patients who attended the practices annual performance review meeting this week. The results of the official survey were discussed in conjunction with the practice’s response. This was also an opportunity to update patients on organisational matters. A copy of the report is available to download in the Practice Reports section of… Continue reading…

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Friends and Family test Annual Results 2016-7

Posted on Categories: Holbrooks Health Team Coventry.

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up… Continue reading…

HVS

Coventry Health Visiting Out of Hours Service-0300 303 3400

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

The Health Visiting is a specialist service providing family centred support and care to families and children, which promotes the health and wellbeing of children from birth to 5 years. The service is available to children and families who live in the Coventry area or who are registered with a Coventry GP. Health Visitors are… Continue reading…

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Red Nose Day Update

Posted on Categories: Uncategorised.

To support Red Nose Day we will be having a cake sale on Friday 24th March.  Cake donations will be greatly appreciated from budding bakers and non-bakers!

Garden

Spot of Gardening Anyone?

Posted on Categories: Holbrooks Health Team Coventry.

Our Patient Group are looking for volunteers to help look after the practice garden…..very minimalistic at the moment but could do with some TLC.  If you are interested, please contact Tina at the practice!  Plenty of Tea, Coffee and Biscuits available!!!

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World Sleep Day – 17 March 2017

Posted on Categories: Healthcare Coventry, NHS in Coventry.

World Sleep Day is an annual event, intended to be a celebration of sleep and a call to action on important issues related to sleep, including medicine, education, social aspects and driving. It is organised by the World Sleep Day Committee of World Sleep Society (founded by WASM and WSF) and aims to lessen the… Continue reading…