Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

February 2017 Monthly Archives

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Diabetes Education event – 27 February 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Do you know someone who has diabetes?  The Coventry & Rugby CCG in partnership with South Warwickshire Foundation Trust is hosting a Diabetes Education Peer Group Event on 27th February 2017 from 2:00pm to 4:00pm. This event is aimed at new and existing diabetes patients who wish to learn more about the condition or share… Continue reading…

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Introducing ANOTHER new role to the team!

Posted on Categories: Holbrooks Health Team Coventry.

We are currently advertising for another new and exciting addition to our team: A Mental Health Nurse. Usually these roles are found in hospitals and sometimes in the community. Holbrooks Health team continues its commitment to develop services that are relevant to our patients. This role will focus on the mental health needs of all… Continue reading…

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Welcome to the Team!

Posted on Categories: Holbrooks Health Team Coventry.

We will shortly be welcoming a new member of staff to our Nurse Team! Carly Holmes is a registered children’s nurse who will be bringing a range of skills to the practice, helping develop primary health care services for children and young people.

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Introducing a new role to the practice team!

Posted on Categories: Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Today we will be interviewing some great candidates for a new and exciting addition to our team: A Children’s Nurse. Usually these roles are found in hospitals and sometimes in the community. Holbrooks Health team continues its commitment to develop services that are relevant to our patients. This role will focus on the needs of… Continue reading…

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Annual Health Check Update – February 2017

Posted on Categories: Holbrooks Health Team Coventry.

Thank you to all those patients who attended the Annual Health Check event on 17 February 2017. 71 Patients attended for checks such as diabetes, COPD, asthma, hypertension, smears, contraception etc. The feedback was excellent and we intend to offer further ‘drop-in’ sessions regularly!

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Overdue your annual health check?

Posted on Categories: Holbrooks Health Team Coventry.

Come down to the practice now. Drop-in session (17 February 2017) until 7pm tonight. If you have diabetes, COPD, asthma, high blood pressure, or need a smear…..our nurses are available and waiting for you!

Patient Voice Champions

Diabetes Education Event – 27 February 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

The Coventry & Rugby CCG in partnership with local health organisations have organised a FREE event open to all patients in Coventry and Rugby. The focus of this event is Diabetes with attendance from local pharmacists, dieticians and podiatrists. Please see below for event details and attached poster. • Diabetes Education Event – 27th February… Continue reading…

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Key Public Health Messages-February 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Keep your home warm, efficiently and safely Heating your home to 18◦C in winter poses minimal risk to your health when you are wearing suitable clothing. Get your heating system and cooking appliances checked and keep your home well ventilated. Use your electric blanket as instructed and get it tested every three years. Never use… Continue reading…