Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

Scroll To Top

71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

January 2017 Monthly Archives

health check

*** Coming Soon February 2017 ***

Posted on Categories: Holbrooks Health Team Coventry.

Patients suffering with long-term conditions such as Diabetes, COPD and Asthma will shortly be invited to ‘drop-in’ to a Health Promotion event at the surgery. ¬†Nurses and GPs will be on hand to carry out overdue health checks, update medication and agree your health plans for the next year. Patients who are also overdue for… Continue reading…

CFEP

Annual Practice Survey

Posted on Categories: Holbrooks Health Team Coventry.

Every year we organise an external survey to ask the views of patients as they attend their appointments. ***THIS STARTS THIS WEEK*** If you are asked to participate please do so, as your views are important to us. The results are analysed by a third party organisation (CFEP UK Surveys) and they will produce feedback… Continue reading…

smear-for-smear-logo_0

New appeal to boost cervical screening rates across Coventry and Rugby

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Women across Coventry and Rugby are being urged to take advantage of cervical screening tests which could save their lives. Women aged 25 to 49 are invited for cervical screening, also known as a smear test, every three years. After that, women are invited every five years until the age of 64. Since the introduction… Continue reading…