Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

October 2016 Monthly Archives

Ready for Summer Holidays

Travel Aware – staying safe and healthy abroad

Posted on Categories: Coventry NHS Services, Holbrooks Health Team Coventry, NHS in Coventry.

Wherever you’re going, it’s important to prepare before you go. Stay healthy and safe abroad by taking some simple precautions: plan your trip using the foreign and commonwealth travel checklist learn about the laws, customs and entry requirements of the country you’re visiting make sure you have the right travel insurance (and your free European… Continue reading…

antibiotic guardian

European Antibiotic Awareness Day – Friday 18th November 2016

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Antibiotic resistance is one of the biggest threats facing us today. Without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy all rely on access to antibiotics that work. To slow resistance we need to cut the unnecessary use of antibiotics. Please see approved posters, around the practice… Continue reading…

vos

On-Line Services

Posted on Categories: Holbrooks Health Team Coventry.

Register NOW to access Appointments and valid Prescriptions on-line 24 hours a day.  It is SO easy.  Collect a registration form from Reception, show us some ID……and a member of our Administration team will process your registration.  Once you receive confirmation (via email) you are ready to go!  Don’t forget to give us Feedback!!