Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Latest News

bcu

Student Nurse Placements

Posted on Categories: Holbrooks Health Team Coventry, NHS in Coventry.

This week we welcome our first student nurse placements from Birmingham City University. We will be joined by students from both the Adult and Childrens Nursing degree programme who we hope will see the very best primary care has to offer as a career!

uhcw2

Plea to patients with minor illnesses to consider alternatives to attending hospital

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

University Hospital in Coventry is exceptionally busy with very sick patients experiencing long waits in the Emergency Department. Patients are being asked to consider alternatives rather than attend A&E. If you need medical help fast but it’s not life threatening you should see a GP, a pharmacist, the Walk-in centre or calling NHS111.  NHS111 will assess… Continue reading…

learning time

PROTECTED LEARNING TIME – GPs, Nurses & Staff

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Protected learning time for GPs and Nurses in Coventry has been available for a number of years. For many practices this is used as an opportunity to deliver staff training on the premises; for many this means closing on a Wednesday afternoon for approximately 4 hours.  Holbrooks Health team have not participated in this although… Continue reading…

update

Access to Practice Email/Internet – UPDATE

Posted on Categories: Coventry NHS Services, Healthcare Coventry, Holbrooks Health Team Coventry, NHS in Coventry.

Practice email and internet access has been restored.  There is ongoing IT works which is not expected to cause any further interruptions. We have been advised that there has been significant disruption to the pathology laboratory at University Hospitals Coventry & Warwickshire which may cause delays to the reporting of pathology results.  If you have… Continue reading…

news

Access to the practice via email/internet

Posted on Categories: Holbrooks Health Team Coventry.

Due to ongoing concerns regarding the recent cyber attack, access via email may be interrupted. Emails are currently being monitored by a designated manager, but in the event that this access is suspended you should consider contacting the practice via phone this week. We apologise for any inconvenience caused.

Mental Health Awareness

Mental Health Awareness Week 2017

Posted on Categories: Coventry NHS Services, Healthcare Coventry, NHS in Coventry.

One in four adults experience mental health difficulties during their lifetime.  Living with mental health difficulty, in its mildest form can be manageable, for others, it can be more challenging. There are resources and services available to help you locally including: Mental Health Matters telephone helpline a confidential and anonymous free helpline, available 24 hours… Continue reading…