Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Important Links & Numbers

Useful Local Numbers

  • Holbrooks Health team Reception (024) 7636 6775

  • Primary Care Out of Hours Service (024) 7636 6775 [a recorded message will provide instructions]

  • NHS111

  • ALL urgent or emergencies 999

  • Holbrooks Dental Care (out of hours emergencies) 07944 692914

  • Holbrooks Pharmacy (024) 7664 5566

  • Diagnostic Ultrasound Coventry (024) 7636 9900

  • Samaritans 08457 90 90 90

  • Childline 0800 1111

  • NHS Coventry & Rugby CCG (024) 7655 3344

  • Coventry Social Services (024) 7683 3478

  • Macmillian Nurses (024) 7623 7001

Support

British Heart Foundation

Cancer - NHS Choices

Depression - NHS Choices

Diabetes UK

Immunisations Information - Gov.UK

Macmillan Cancer Support

Mental Health - NHS Choices

NHS 111

Sexual Health - NHS Choices

Smoking - NHS Choices

Miscellaneous

BBC Health

Change 4 Life

DVLA Fitness to Drive

Embarrassing Problems

Family Planning

Fit for Travel

HealthLine

NHS

Net Doctor

Patient UK

Surgery Door

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