Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Home Visits

All visit requests will be triaged by the on-call GP to ensure those patients who are housebound are given priority. If you can get to the practice please do but if this is simply not possible requests for visits must be requested before 11.00am (the doctors try to start their visits shortly after this but sometimes these may be carried out much later in the day). Please give the Patient Services Navigator full details of your problem to help us plan the visits. The on-call GP will advise you if a visit is appropriate.

Urgent Medical Problems

If you require urgent medical attention please telephone 02476 366775 If out of hours (after 6.30pm), you should ring 999 for all emergencies. NHS111 remains available for non-urgent concerns.

Coventry NHS Walk-in Centre

Coventry NHS walk-in Centre is based at The City of Coventry Health Centre (Stoney Stanton Road, Coventry). They provide treatment for minor injuries and illnesses seven days a week. You do not need an appointment and you will be seen by an experienced nurse.

Surgery opening hours
Monday 7.00am - 18.30pm
Tuesday 7.00am - 18.30pm
Wednesday 7.00am - 18.30pm
Thursday 7.00am - 18.30pm
Friday 7.00am - 18.30pm
Saturday Check with Reception for details
Sunday Closed
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