Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Why Choose Us

Welcome to Holbrooks Health Team

Holbrooks Health Team is a large and comfortable GP Practice, offering a range of services and clinics. It also benefits from a pharmacy on-site (Holbrooks Pharmacy).

Our practice area covers Coventry, Exhall and Bedworth, if you move out of this area you will be able to continue as a patient but your registration will fall under ‘special rules’ and you will not be able to request home visits from the practice; this will be delivered by NHS111 only. Patients who are already registered with the practice but move outside this area will be re-registered under the ‘special rules’. Reception will provide details on request.

In line with our contractual requirements all of our patients are allocated a Named and Accountable GP on registering with the practice. For those patients who are already registered you can ask Reception which GP you have been allocated to. This does not prevent you from seeing any GP of your choice.

Opening Hours

Holbrooks Health Team is open from 7.00am to 6.30pm Monday to Friday. Patient Service Navigators are able to take calls from 8.00am.

Services Available

Holbrooks Health Team continues to provide extensive services for our patients. These are listed in detail under "Services". We also have a state of the art diagnostic ultrasound service Diagnostic Ultrasound Service Coventry. Please discuss access to any of these services with Reception.

Research

Holbrooks Health team is a Host Practice of the Primary Care Research Network, and takes part in many research studies. The studies come via the National Institute of Health Research (NIHR), Clinical Research Network (CRN). Dr David Evans is the Research lead for the practice working alongside PCRN Research nurses. The practice recognises the importance of research in improving patient care and has taken part in many research studies to date on several topics ranging from diabetes to smoking cessation.

Patient Participation Group

Join our Patient Group!

We would like to know how we can improve our service to you and how you perceive our practice and staff. To help us with this, we have set up a patient representation group so that you can have your say. We will ask the members of this group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it should not take too much of your time.

We aim to gather as many views from patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups. If you are interested in being involved, or if you would simply like to know what issues they are talking about, please give us a contact number, or email us on hht.admin@nhs.net.

Complaints, Compliments, Suggestions

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a practice complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information. Dr David Evans is the Complaints Manager on behalf of the practice.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence. Complaints Procedure Listening to Patients Views

Practice Training Dates

In order to improve the service we provide for you we will be closed on the following dates for training: [21 June, July, September, October, November] You will still be able to access health advice during the afternoon by ringing NHS111; in the event of an emergency you should ring 999. We apologise for any inconvenience caused but hope that you can understand this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.

Friends and Family test

Think about your recent experiences of our service and tell us how likely are you to recommend our practice to friends and family if they needed similar care or treatment. FFT Leaflet

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