Patient feedback and complaints

We welcome comments about our practice and the health services we provide. Anyone who is registered as a patient at our health care practice in Coventry or who has received treatment from us can make a complaint. Where criticism is made we will respond to the complainant and, where necessary, put right what was wrong.

We aim to give the best possible standard of service, both clinical and administrative, at all times. However, there may be times when you feel this has not been achieved.

We operate a NHS complaints procedure to deal with comments, suggestions and complaints about the service we provide. All staff are trained in this procedure and will be happy to give you further information.

We will try to address all your concerns promptly, provide you with an explanation and discuss any action that may be needed to prevent a future occurrence.

Request an Appointment

Please fill in the form below to request an appointment with us and we will be in touch.

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71-77 Wheelwright Lane, Holbrooks, Coventry, CV6 4HN

024 7636 6775

Testimonials

  • "This is not the 1st review I’ve ever left, but it is certainly the most positive. I am asthmatic and been my whole life, I had a chest infection last week and have just come to the end of my antibiotics. I was really concerned as when I saw the dr my oxygen levels were low due to the infection.

    I am travelling abroad later this week and I was nervoius that it hadn’t gone back to normal. I arrived to the surgery to collect my prescription and spotted a nurse in reception, I asked if it was at all possible for me to have an asthma check before I go away because I was worried as id been so porrly and it had been around 5 years since id had my asthma reviewed(my fail). the nurse smiled and replied "absolutely I can do that for you right away". I was so surprised they took me straight upstairs did a full review and said, "while you’re here would you be interested in having an health check" - I haven’t heard of this before today.

    I had a full ‘MOT’ and was given an appointment for a blood test to check me all out before I go away. I have had all my confidence restored in the practice by this 1 nurse. If the other staff were as friendly this would be the best practice in the whole of Cov!!"

  • "Im not usually one for coming to the quacks, but recently my health has taken a dive and ive been coming a bit more frequently. all those years catching up with me, got away with it for too long.

    I have started seeing the nurses and I have to say I am pleasantly surprised. the nurses are so young it makes you feel a bit nervous at first but the knowledge they have is fantastic! I really hope you keep hold of them because they really are brill! I would get some training from the nurses to the reception staff in teaching them a thing about smiling, cause they’ve always got something to smile about. much better than the miseries on reception!"

  • "Today I attended a clinic at the health centre. This was my first ever visit. I was immediately impressed with the waiting area which is welcoming, comfortable and with good access to reception staff and on site pharmacists. My clinic was well ran, professional, friendly, kind and considerate. I was well informed throughout. The information disseminated via posters and television screens was informative, helpful and engaging. Overall, I was very impressed and I am evaluating changing my GP surgery and joining this health centre as my patient experience was of such a high quality."

  • "My review is slightly delayed as i have been unwell since i last visited the surgery. I had an appointment with the nurse for a review of my copd but was having an exacerbation on the afternoon of my appointment. I was late for my appointment (traffic) the receptionist said they would have to speak to the nurse i due to be seeing. Unfortunately i wasn’t able to see the same nurse as they had other patients to see (i had missed my appointment). But another nurse said they would be happy to see me. I can’t praise them enough, as soon as i walked into the room they were aware of how poorly i was. I must have been in the room for nearly 1 hour, they spoke to the doctor, had me on a nebuliser, got me reviewed by the doctor and i left with a course of antibiotics and steroids. A week later and I am on the mend. I can’t thank them enough, I didn’t get their name. I will definitely be booking to see them again, probably to have my copd review now I’m feeling human again! The nurses don’t get enough credit!"

  • "The doctor was most helpful and dealt with the problem immediately."

    - Alan Wellsman
  • "I visited the surgery today and left feeling very satisfied with the service and very looked after. The doctor was very thorough and discussed my health and treatment in detail. I was reassured about my health and treatment. thank you"

  • "What an amazing down to earth bunch of people. These people have always gone above and beyond to try and help me with prescriptions needed urgently, changes on prescriptions altered for holiday dates, etc.. I hope they are all proud of themselves for all their hard work and care they continue to show at all times and believe me there have been many. Thanks, guys."

    - Monica
  • "Having been using the surgery very repeatedly over the last year, due to a back problem, I have only praise for the surgery staff, the reception staff always try to get an appointment fitted in if urgent and the doctors especially doctor Klien are superb. i hope the service continues at this standard."

    - Gary Baddeley
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